FAQs
Clear answers about products, personalisation, delivery, returns and ordering.
Frequently asked questions
How do I place an order?
Browse the collection, open a product to review its details and add it to your basket. The full secure checkout will be enabled before the store launches.
Do you offer personalised gifts?
Personalisation is available only where it is clearly shown on the product page. Please check the individual product details before ordering.
How long does delivery take?
Delivery options and estimated times will be shown once shipping settings are confirmed. We will not promise a delivery date that has not been verified.
Can I return an item?
The final returns policy is being prepared for launch. Personalised and made-to-order items may need different treatment, and your statutory rights are unaffected.
How can I track my order?
Order tracking will be available from your account once ordering is enabled.
What payment methods do you accept?
Accepted payment methods will be displayed securely at checkout after the payment gateway is configured.
Contact our team and we will be happy to help.